What is the difference between OEM and Premium Compatible brand cartridges?

Answer:OEM Cartridges: Original Equipment Manufacturer (OEM) products are the replacement inks and toners manufactured for copier/printer/fax machines with the manufacturer’s name on the product, such as Brother, HP, Canon, Konica Minolta, Xerox, etc.

Premium Compatible Cartridges: Premium Compatible products are replacement inks and toners for the copier/printer/fax machines manufactured to meet or exceed OEM specifications. These products are labeled with the manufacturer’s brand name Premium Brand, Premium Compatibles and backed by a 100% guarantee.

What are remanufactured cartridges?

Answer: Remanufactured cartridges are recycled and reprocessed. This process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling with ink/toner. The cartridges are then print tested and packaged for resale.

Will using Premium Compatible cartridges void the warranty of my machine?

Answer: No! The use of a Premium Compatible cartridge does not void your printer’s warranty. Regardless of which brand of consumables, OEM or Premium Compatible, you chose to use, it is a violation of the Magnuson-Moss Warranty Improvement Act for the machine manufacturer, their technicians, associates, or salespersons to require you to use the OEM compatibles as a condition of their warranty. An OEM cannot void your warranty or refuse to provide service or warranty work based solely on the use of Premium Compatibles.

Why chose Premium Compatible cartridges?

Answer: It’s Simple! Savings! Professional Print Quality and Reliability!

Where can I purchase Premium Compatible cartridges?




Installation Failed?

Answer: Please check the model list if the cartridge cannot be installed.

Pease check whether the protection shield is removed or unopened if the model is checked to be compatible.

Please contact the supplier is there still abnormality.


Answer: Please clean the cartridge surface if there is any toner on the surface when the package is opened.

The cartridge is normal if there is no toner leak after you shake the cartridge several times. (Tiny toner leak may happen in certain parts of the cartridge caused by toner aggregation caused by transportation)

Please contact the supplier is there still toner leak after you shake several times.

Please follow the above steps to check if the cartridge is usable.


When A New Cartridge Is Inserted, The Printer Sometimes States the New Cartridges to Be Half Full. Why Does This Happen?

Answer: The printer only estimates the level of the ink in the cartridge. It is not a precise measurement.

The new cartridge should be full and should last as long as normal.


When I Print A Sheet, The Colours Do Not Exactly Match the One Displayed on My Screen.

Answer: Differing monitor drivers will produce slightly different colours and therefore the colours displayed on your screen will always be slightly different than the ones that your printer prints.

You could try to match them, but each program uses a slightly different driver and therefore each colour scheme is slightly different.


Vertical Lines Are Not Aligned or Vertical Banding Appears. How Do I Align the Print Head on My Printer?

Answer: First make sure you are using the most current version of the printer driver.

Most printers will have a utility function which give you the option to align the print head.

Follow the instructions on the screen.

Make sure to use the printer power switch to turn off the printer, otherwise the settings will not be saved.

If you have already tried to align the print head and it did not have any success, try turning high speed off in the printer driver settings.


Sometimes When An OEM Cartridge Is Installed, A Warning Prompt States That “Non-Genuine Cartridge Is Installed, Continue?” Why Does This Happen?

Answer: Warning prompt is set by the printer manufacturer.

Click Yes to continue printing.

There is no impact on printer and print quality.


After the Cartridge Is Inserted Into The Printer, Why Does The Printer Not Recognize The Cartridge?

Answer: Take the cartridge out and reinstall it again.

Use a dry cloth or paper tissue to clean the chip and reinstall it.